Question 1

What exactly is a smart machine?

Accepted Answer

It’s a high-tech, AI-powered grab-and-go cooler. Simply unlock the door with your preferred payment method, take what you need, close the door, and walk away — checkout happens automatically.

Question 2

What technology is behind it?

Accepted Answer

Our Smart Markets use AI, computer vision, smart locks, and cloud-based systems to deliver seamless, secure transactions and real-time inventory tracking.

Question 3

Is there any cost to install a smart market at my location?

Accepted Answer

No — the Smart Market is completely free to you.
There are no upfront fees, hidden costs, or service charges. We handle everything — the machine, installation, stocking, and ongoing maintenance. All we need is your approval to install, and you’ll enjoy a premium amenity at zero cost.

Question 4

What types of payment are accepted?

Accepted Answer

We accept Apple Pay, Google Pay, credit and debit cards, and QR code payments. The process is quick, secure, and touch-free. No scanning required.

Question 5

Are you connected to the machine 24/7?

Accepted Answer

Yes. Our Smart Machines stay fully connected at all times — monitoring stock levels, temperature, system alerts, and more to ensure any issue is handled instantly.

Question 6

Do I need to provide Wi-Fi?

Accepted Answer

Using Wi-Fi is not mandatory, but it enhances speed and performance. Additionally, it helps us conserve cellular data plans.

Question 7

How secure is it against theft?

Accepted Answer

The door cannot be opened without verified payment, and sensors track each item taken. The AI system flags suspicious activity in real time.

Question 8

What kind of products are inside?

Accepted Answer

We customize each Smart Machine to meet the specific needs of each location. Our offerings range from healthy salads and sandwiches to snacks, beverages, candy, toiletries, and everyday essentials. Unlike traditional vending machines, which typically only provide snacks or drinks, our machines offer a much wider variety of options.

Question 9

Are these machines energy-efficient?

Accepted Answer

They use significantly less energy than traditional vending machines because they lack outdated motors, belts, and unnecessary mechanics. This makes them a smarter, more environmentally friendly solution.

Question 10

Can anyone get a smart market installed?

Accepted Answer

We partner only with qualified locations. Since there is no cost to the host, we visit each site to ensure it meets our criteria for traffic, layout, and accessibility. It is important that the environment aligns with the premium experience we provide.

FAQs

Frequently Asked Questions

Frequently asked questions